Key Metrics for SaaS Success

To evaluate the effectiveness of a SaaS solution, businesses should track key performance metrics:

1. Customer Acquisition Cost (CAC)

Understanding how much it costs to acquire a new customer is crucial.

2. Churn Rate

Monitoring the rate at which customers leave can provide insights into customer satisfaction.

3. Monthly Recurring Revenue (MRR)

Tracking MRR helps gauge the financial health of the business.

By focusing on these metrics, businesses can assess their SaaS performance effectively.